Kindly note that the below shipping guide is only for reference purposes. The actual shipping period may vary depending upon holidays, customs, and circumstantial factors. Customers will be notified about the shipping status via email after the shipment has been dispatched and can also track their orders through Order Status.

Where can we deliver the package to?

We can ship to most countries in the world.
You can click on the product and select checkout, then you can see if this product can be delivered to that destination country.

Where is the package sent from?

We have China warehouses, United States warehouses, Germany warehouses, and United Kingdom warehouses to send.
By default, Send from the China warehouse. US, UK, and EU orders will be given priority to match local warehouses for delivery.

Order Processing Times

The order processing time usually takes about 1-3 business days except for the presale products. The shipping period is only for business days excluding the holidays or non-working days. Shipping times will depend on the shipping methods.

Shipping Times

The shipping period mentioned in the below guide does not include the order processing time.
We have 2 different shipping methods are offered: registered airmail and DHL, the respective shipping time will be:

1) The registered airmail can reach the majority of countries, while the shipping time will take longer, it will take about 12-30 business days to arrive after shipment.

2) DHL will take 5~10 business days to deliver the products. As we all know that DHL is always faster than the airmail, but it is also expensive. If you choose DHL, that means that you accept to clear the customs if it is stuck there.

Note: The shipping times are a general guide and do not apply to some remote areas.Affected by Covid-19, there will be some delay on the delivery.

How much does the shipping cost?

The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.

About Customs Tax

Taxes may apply for imported goods/services and is regulated by country law. KOSPET is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

If the package cannot be delivered or returned normally because the buyer does not cooperate with customs clearance/payment of customs duties, Refund won't be processed if the buyer doesn’t complete customs. buyers can neither receive the product nor refund finally.

For EU Taxes

From 1 July 2021, KOSPET generally will need to collect VAT on sales of goods delivered to EU consumers, including circumstances where goods are delivered from outside of the EU with order value of up to EUR 150, or where goods are shipped from within EU where the seller is established outside the EU.

If any logistics delay occurs, you may send an email to official@kospet.com, and we will do our best to contact the logistics company to help resolve the issue.